Refund Policy

At AI Electro Mart, we are committed to providing genuine electronic products and ensuring every order is packed with care before dispatch. Because most electronic components and development boards can be damaged through improper handling, incorrect wiring, static electricity, or misuse after delivery, most products sold through our website are non-refundable and non-returnable.

Please read this policy carefully before placing an order.

Our Refund Policy

Due to the nature of electronic products, we do not accept returns or provide refunds for products that have been delivered successfully and are free from shipping errors or physical damage.

This policy helps protect both our customers and our business, as electronic items may become damaged after use even when there are no visible signs of misuse.

By placing an order with AI Electro Mart, you acknowledge and accept this refund policy.

Non-Returnable Products

Unless otherwise stated on the individual product page, the following items are not eligible for return or refund after delivery:

Electronic components
Microcontrollers
Development boards
Arduino boards
ESP32 boards
Raspberry Pi boards
Sensors
Modules
Integrated Circuits (ICs)
Power modules
Communication modules
Robotics components
DIY electronics kits
Soldering accessories
Electronic tools
Opened packages
Products showing signs of installation or use

This list is not exhaustive and applies to most products sold through our website.

Wrong Product Received

If you receive a product that is different from what you ordered, please notify us within 24 hours of receiving your package.

To help us investigate the issue, you may be asked to provide:

Your order number
Clear photos of the received product
Photos of the product packaging
Photos of the shipping label

After verification, we will arrange a replacement with the correct product at no additional cost.

Products Damaged During Shipping

If your order arrives with physical damage caused during transportation, please contact us within 24 hours of delivery.

To process your request, please provide:

Clear photographs of the damaged product
Photos of the outer packaging
Photos of the courier packaging
Your order number

Once the issue has been verified, we will arrange a replacement or another appropriate resolution.

Products That Cannot Be Refunded

Refunds or replacements will not be provided in situations including, but not limited to:

Incorrect wiring
Reverse polarity connection
Short circuits
Overvoltage
Physical damage after delivery
Burnt components
Water or liquid damage
Improper installation
Accidental damage
Customer misuse
Modified products
Missing accessories caused after delivery
Products reported after the allowed reporting period

Dead on Arrival (DOA)

Unless a product page specifically states that a product includes a warranty or DOA coverage, products sold by AI Electro Mart are not eligible for DOA claims.

Some selected products may include a manufacturer or seller warranty. Where applicable, warranty details will be clearly mentioned on the respective product page.

Products with Warranty

Most products sold by AI Electro Mart do not include a warranty.

If a product is covered by a manufacturer or seller warranty, the warranty period and terms will be clearly stated on the product page.

Warranty claims are handled according to the conditions specified for the individual product.

Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been handed over to the courier, it can no longer be cancelled.

AI Electro Mart also reserves the right to cancel an order in circumstances such as:

Product out of stock
Pricing or listing errors
Suspected fraudulent activity
Incomplete customer information
Failure to confirm the order

If an order is cancelled by AI Electro Mart before dispatch, any eligible prepaid amount (if applicable in the future) will be refunded according to the payment method used.

Inspection Before Delivery

We encourage customers to inspect their package immediately after receiving it.

If you notice:

Wrong products
Missing items
Physical shipping damage

Please contact us within 24 hours so we can investigate and provide assistance.

Requests made after this period may not be eligible for replacement.

How to Report an Issue

To report a delivery-related problem, please contact our customer support with:

Order number
Customer name
Contact number
Description of the issue
Clear photographs of the product and packaging

Providing complete information helps us resolve your request more quickly.

Policy Updates

AI Electro Mart reserves the right to modify or update this Refund Policy at any time without prior notice.

Any changes become effective immediately after being published on this website.

We recommend reviewing this page periodically for the latest information.

Internal Linking Suggestions

Link naturally to:

Delivery System
Terms & Conditions
Privacy Policy
Contact
FAQ
About Us

FAQ

Can I return an electronic product after using it?

No. Due to the nature of electronic products, most items sold by AI Electro Mart are non-returnable and non-refundable once delivered.

What if I receive the wrong product?

Please notify us within 24 hours of delivery with photos of the product and packaging. After verification, we will arrange a replacement.

What if my order arrives damaged?

If your product is physically damaged during shipping, contact us within 24 hours with supporting photos. We will review the case and arrange a suitable resolution.