Welcome to the AI Electro Mart FAQ page. Here you’ll find answers to the most common questions about our products, ordering process, delivery, payments, returns, technical support, and services.
If you can’t find the answer you’re looking for, please visit our Contact page, and our team will be happy to assist you.
Frequently Asked Questions
Find clear, concise answers to popular questions about our electronics, ensuring you get the support you need effortlessly.
What is AI Electro Mart?
AI Electro Mart is an online electronics store in Bangladesh offering electronic components, microcontrollers, sensors, robotics parts, IoT devices, development boards, 3D printers, and engineering tools for students, hobbyists, engineers, educational institutions, and businesses.
When was AI Electro Mart established?
AI Electro Mart began operations on January 1, 2025, with the aim of making quality electronics and engineering products more accessible across Bangladesh.
Do your products include a warranty?
Most products do not include a warranty.
If a product is covered by a manufacturer or seller warranty, the warranty details will be clearly mentioned on the respective product page.
Who can shop at AI Electro Mart?
We serve:
- Students
- Engineers
- Hobbyists
- Robotics teams
- Schools and colleges
- Universities
- Businesses
- Research organizations
- Industrial customers
How do I know if a product is compatible with my project?
You can review the product specifications on the product page or contact our team for technical guidance before placing your order.
Are your products genuine?
Yes. We source our products from reliable suppliers and strive to provide genuine, high-quality electronic components and development boards.
Do you deliver throughout Bangladesh?
Yes. We provide nationwide delivery using trusted courier partners.
Which courier services do you use?
We currently deliver orders through:
- Pathao Courier
- Steadfast Courier
The courier used depends on your location and order requirements.
How long does delivery take?
Estimated delivery times are:
- Inside Dhaka: 1–2 business days
- Outside Dhaka: 2–4 business days
Delivery times may vary depending on courier operations and location.
Can I return an electronic product?
No. Most electronic products sold by AI Electro Mart are non-returnable and non-refundable after delivery.
How do I place an order?
Simply browse our website, add your desired products to the cart, complete the checkout process, and submit your order.
Can I modify my order?
If your order has not yet been dispatched, please contact us as soon as possible. We’ll do our best to assist with changes whenever possible.
Can I cancel my order?
Yes. Orders may be cancelled before dispatch.
Once an order has been handed over to the courier, cancellation is no longer possible.
Which payment methods do you accept?
Currently, we accept:
- Cash on Delivery (COD)
Additional payment methods may be introduced in the future.
Still Have Questions?
If your question isn’t answered here, don’t worry. We’re here to help.
Visit our Contact page or reach out to our customer support team. We’ll do our best to respond as quickly as possible and provide the information you need.