Delivery System

At AI Electro Mart, we understand that fast, secure, and reliable delivery is an important part of your shopping experience. We work with trusted courier partners to ensure your electronic components, development boards, robotics products, and engineering tools are delivered safely to your doorstep anywhere in Bangladesh.

This page explains how our delivery process works, estimated delivery times, shipping charges, and important delivery information.

Delivery Coverage

We currently deliver products to customers throughout Bangladesh.

Whether you live in Dhaka or any other district, you can place an order through our website and have it delivered using our trusted courier partners.

Our delivery network covers:

Dhaka City
All District Headquarters
Most Upazilas
Educational Institutions
Businesses
Industrial Areas
Residential Addresses

International shipping is not available at this time.

Courier Partners

To provide reliable nationwide delivery, we currently work with trusted courier services, including:

Pathao Courier
Steadfast Courier

The courier partner may vary depending on your delivery location and order requirements.

Delivery Time

Estimated delivery times are:

Inside Dhaka

1–2 business days (subject to courier operations and order confirmation)

Outside Dhaka

2–4 business days

Delivery times may occasionally vary due to:

Public holidays
Weather conditions
Political or transportation disruptions
Remote delivery locations
Courier operational delays

We appreciate your patience in such situations.

Delivery Charges

Shipping charges depend on the delivery location and the total weight of your order.

Inside Dhaka

Delivery starts from ৳60
Final shipping cost may increase depending on product weight and package size

Outside Dhaka

Delivery starts from ৳100
Additional courier charges may apply based on package weight and destination

The applicable delivery charge will be displayed during checkout or confirmed before dispatch.

Express Delivery

Express delivery is available for selected locations.

Additional courier charges may apply for express shipping requests.

If you require urgent delivery, please contact our support team before placing your order to confirm availability.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) for eligible orders within Bangladesh.

Please ensure:

Someone is available to receive the package.
The delivery address and phone number are correct.
Payment is ready at the time of delivery.

Our delivery partner may contact you before arriving.

Order Processing

Orders are typically processed after successful order confirmation.

Before dispatch, we may contact you by phone to verify:

Customer name
Delivery address
Contact number
Product availability
Order details

Orders are usually prepared and handed over to the courier as quickly as possible after confirmation.

Order Tracking

Once your order has been dispatched, you may receive shipment information or tracking details (when available from the courier partner).

If you need an update on your shipment, please contact our customer support team with your order information.

Receiving Your Order

To ensure a smooth delivery experience, please:

Inspect the package before accepting it.
Verify that you received the correct products.
Check for visible damage to the packaging.
Report any delivery-related issues within 24 hours of receiving your order.

Prompt reporting helps us resolve issues more efficiently.

Wrong or Damaged Products

Although we take great care during packing and shipping, mistakes can occasionally happen.

If you receive:

The wrong product, or
A product that was physically damaged during shipping,

please contact us within 24 hours of delivery.

After verifying the issue, we will arrange a replacement or an appropriate resolution.

To help us process your request quickly, please keep the product in its original condition and provide clear photos of the package and item.

Delivery Delays

In rare situations, deliveries may take longer than expected due to circumstances beyond our control, including:

Natural disasters
Severe weather
National holidays
Courier operational issues
Road or transportation disruptions
Government restrictions

We will make every reasonable effort to keep customers informed if significant delays occur.

Important Delivery Notes

Please provide an accurate delivery address and active mobile number.
Orders may be delayed if customer information is incomplete or incorrect.
Delivery charges are non-refundable once the courier has accepted the shipment.
Product availability is subject to stock status at the time of confirmation.
AI Electro Mart reserves the right to choose the most suitable courier service for each order.